Shipping & returns

Last Updated: 29 October 2026

1. Introduction

Welcome to BowMira.

This Shipping and Returns Policy explains how we process, ship, deliver, and handle return, replacement, cancellation, and refund requests for orders placed through our website.

By placing an order with BowMira, you acknowledge this policy, subject to your rights under applicable Indian law.

2. Shipping Locations

We currently aim to deliver orders to serviceable locations within India.

Delivery availability depends on the serviceability of your PIN code and the coverage of our courier partners.

If your location is not serviceable, we may be unable to accept or fulfil your order.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude Sundays and public holidays.

During sales, festive periods, or unusually high order volumes, processing may take longer.

You will receive an order confirmation after placing your order. Shipping or tracking details will be shared once your order has been dispatched, where supported.

4. Shipping and Delivery Time

Estimated delivery times are as follows:

• Metro cities and major urban areas: approximately 3–7 business days after dispatch.

• Other serviceable locations: approximately 5–10 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier availability, weather, public holidays, and other logistical circumstances.

We will make reasonable efforts to communicate significant delays where possible.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the eligibility conditions displayed on our website.

Additional charges will not be imposed without an appropriate basis and disclosure in accordance with applicable law.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking link, depending on the courier service used.

You can use the available tracking facility on our website or the courier's tracking page to check the status of your shipment.

Tracking information may take some time to become available after dispatch.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate delivery address, PIN code, and reachable mobile number.

If a delivery attempt fails because the address is incomplete, the recipient is unavailable, or the courier cannot contact the recipient, the courier may attempt redelivery or return the parcel to us according to its procedures.

If a parcel is returned because of incorrect information provided by the customer, we may contact the customer to arrange reshipping.

Any additional shipping charge must be communicated clearly and handled in accordance with applicable law.

8. Cancellation Policy

You may request cancellation before your order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible through our standard process.

If we accept a cancellation after payment, or cancel an order ourselves, any applicable refund will be processed using the original payment method or another lawful method agreed upon with the customer.

Nothing in this section limits any cancellation or refund rights available under applicable law.

9. Return Eligibility

We want you to be satisfied with your purchase.

You may request a return or replacement if:

• You receive a damaged product.

• You receive a defective product.

• You receive an incorrect item.

• The product is materially different from its description or otherwise qualifies for a remedy under applicable law.

Please contact us within 48 hours of delivery to report a visible issue and help us investigate promptly.

The 48-hour reporting period is a request for prompt notification and does not remove any statutory rights or remedies that may apply.

10. Products Not Eligible for Change-of-Mind Returns

Because our products include hair accessories and personal-use items, we may not accept returns solely because a customer changes their mind, selects the wrong colour, or no longer wants the product.

However, this restriction does not apply where a product is defective, damaged, incorrect, misrepresented, or otherwise eligible for a remedy under applicable law.

For hygiene reasons, opened or used personal-use items may be subject to additional return restrictions where legally permitted.

11. How to Request a Return or Replacement

To request a return or replacement:

1. Contact us at our customer support email address with your order number.

2. Explain the issue and include clear photographs or a short video showing the product and packaging, where relevant.

3. Our team will review the request and may ask for additional information needed to assess it.

4. We will communicate the next steps, including whether the item needs to be returned and how the return shipment will be arranged.

Please do not send products back before receiving return instructions from our team.

12. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us as soon as reasonably possible.

After reviewing the issue, we may offer an appropriate remedy, such as a replacement, repair where applicable, or refund, depending on the circumstances and applicable law.

Where the issue is attributable to us or our fulfilment process, we will not require you to bear return shipping costs contrary to applicable law.

13. Refund Policy

Approved refunds will generally be initiated within 5–7 business days after approval.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

Refunds will normally be issued to the original payment method where feasible.

If an alternative refund method is necessary, we will communicate with you before proceeding.

Shipping charges, if any, will be refunded where required by law or where applicable under the circumstances of the order.

14. Return Shipping Costs

If a return or replacement is required because we sent an incorrect item or the product arrived damaged or defective, we will arrange an appropriate solution in accordance with applicable law.

For other returns that we voluntarily accept, responsibility for return shipping costs will be communicated before the return is arranged.

No provision in this policy is intended to exclude a customer's rights under applicable consumer protection laws.

15. Cash on Delivery

If Cash on Delivery (COD) is offered on our website, the applicable payment amount and any related conditions will be displayed during checkout.

If you refuse delivery or fail to accept a COD order, we may review future COD availability for your account where permitted by law and our disclosed policies.

This does not affect any rights you may have concerning defective, incorrect, or non-conforming products.

16. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will coordinate with the relevant courier partner to investigate the delay or possible loss.

If a shipment is confirmed lost or cannot be delivered, we will work with you to provide an appropriate resolution, including a replacement or refund where applicable under our policies and the law.

17. Contact Us

For shipping, delivery, cancellation, return, replacement, or refund enquiries, please contact us:

Brand: BowMira

Website: https://cn-accessories.vercel.app/

Email: [Add your customer support email address]

Business Address: [Add your registered business address, if applicable]

Please include your order number in your communication so we can assist you more efficiently.